Due to the nature of the craft, each and every piece is made by hand for each individual order. This process takes time and strict care. Because of this, no returns are accepted, whether it be for any specific reason or for delayed shipments. If the garment is damaged from shipping, please send pictures to @mercer.girl on instagram via direct message. Shipping: Projected shipping is 1-3 weeks, but may take more depending on demand. Our basic goal is to make sure every piece is equally perfectly tuned for every customer.
When you are buying an item, you agree that
If a garment is in need of a touch up due to issues such as: loose stitching , rhinestone replacement, cracked acrylic, or damage of that nature, Mercer.girl charges $15 per hour spent on touch ups after the initial purchase of the piece including shipping costs (if shipping) . Please use the contact form to request a touch up based on the needs of your garment, or direct message @mercer.girl on Instagram.